Here is the fully updated Arabic + English version including the new refund policy:
Ā Ų³ŁŲ§Ų³Ų© Ų§ŁŲ§Ų³ŲŖŲØŲÆŲ§Ł ŁŲ§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹
Ų“Ų±ŁŲ· Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ (ŁŁŲŖŲ³ŁŁ Ų§ŁŲ„ŁŁŲŖŲ±ŁŁŁ ŁŁŲ·)
Ł
ŁŲŖŲ¬Ų§ŲŖ Ų§ŁŲ³ŁŲ±Ų© ŁŁŁŁŁŲ“Ł Ų±Ł
Ų¶Ų§Ł (Ų§ŁŲ³Ų§ŲŖŲ§Ł ŁŲ§ŁŲ®Ų· Ų§ŁŁ
Ų³Ų§Ų¦Ł):
ŁŁ
ŁŁ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ أ٠اŁŲ§Ų³ŲŖŲØŲÆŲ§Ł Ų®ŁŲ§Ł 24 Ų³Ų§Ų¹Ų© Ł
Ł Ų§Ų³ŲŖŁŲ§Ł
Ų§ŁŲ·ŁŲØ.
ŁŲ¬ŲØ Ų£Ł ŁŁŁŁ Ų§ŁŁ
ŁŲŖŲ¬ ŲŗŁŲ± Ł
Ų³ŲŖŲ®ŲÆŁ
Ų ŲŗŁŲ± Ł
ŁŲ±ŲŖŲÆŁŲ ŁŁŁ ŲŲ§ŁŲŖŁ Ų§ŁŲ£ŲµŁŁŲ©.
ŁŲ§ ŁŁ
ŁŁ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ أ٠اŁŲ§Ų³ŲŖŲØŲÆŲ§Ł ŲØŲ¹ŲÆ 24 Ų³Ų§Ų¹Ų©.
Ų§ŁŁ
ŁŲŖŲ¬Ų§ŲŖ Ų§ŁŁŲ§Ų¬ŁŲ§Ł:
ŁŁ
ŁŁ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ أ٠اŁŲ§Ų³ŲŖŲØŲÆŲ§Ł Ų®ŁŲ§Ł 7 Ų£ŁŲ§Ł
.
ŁŲ¬ŲØ Ų£Ł ŁŁŁŁ Ų§ŁŁ
ŁŲŖŲ¬ ŲŗŁŲ± Ł
Ų³ŲŖŲ®ŲÆŁ
Ų ŲŗŁŲ± Ł
ŁŲ±ŲŖŲÆŁŲ ŁŁŁ ŲŲ§ŁŲŖŁ Ų§ŁŲ£ŲµŁŁŲ©.
Ł
Ų“ŲŖŲ±ŁŲ§ŲŖ Ų§ŁŲŖŲ®ŁŁŲ¶Ų§ŲŖ (Sale):
ŁŲ§ ŁŁ
ŁŁ Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ŁŲ§ Ų£Ł Ų§Ų³ŲŖŲØŲÆŲ§ŁŁŲ§.
Ų·ŁŲØŲ§ŲŖ Ų§ŁŁ Pre-Order:
ŲŖŲ“ŲŁ Ų®ŁŲ§Ł 10ā25 ŁŁŁ
Ų¹Ł
Ł ŁŲ£ŁŁŲ§ ŲŖŁŁŁ ŁŁ Ł
Ų±ŲŁŲ© Ų§ŁŲŖŲµŁŁŲ¹.
ŁŁŲ§Ų¹ŲÆ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ ŲŲ³ŲØ Ł
ŁŲ§Ł Ų§ŁŲ“Ų±Ų§Ų”:
Ų§ŁŲ·ŁŲØŲ§ŲŖ Ų§ŁŲŖŁ ŲŖŁ
Ų“Ų±Ų§Ų¤ŁŲ§ Ų£ŁŁŁŲ§ŁŁ ŁŲ¬ŲØ Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ŁŲ§ Ų£ŁŁŁŲ§ŁŁ ŁŁŲ· Ų¹ŲØŲ± Ł
ŁŁŲ¹ŁŲ§ أ٠بŁŲ§ŲØŲ© Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹.
Ų§ŁŲ·ŁŲØŲ§ŲŖ Ų§ŁŲŖŁ ŲŖŁ
Ų“Ų±Ų§Ų¤ŁŲ§ Ł
Ł Ų§ŁŁ
ŲŖŲ¬Ų± Ų£Ł Ų§ŁŁŁŁŲ§ŲŖ Ų§ŁŲ£Ų®Ų±Ł (ŲØŲ§Ų²Ų§Ų±Ų§ŲŖ ā ŲØŁŲ«Ų§ŲŖ) ŁŲ¬ŲØ Ų§Ų³ŲŖŲØŲÆŲ§ŁŁŲ§ أ٠استرجاعŁŲ§ Ł
Ł ŁŁŲ³ Ł
ŁŲ§Ł Ų§ŁŲ“Ų±Ų§Ų” ŁŁŲ·.
Ų³ŁŲ§Ų³Ų© Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ Ų§ŁŁ
Ų§ŁŁ (Refund Policy):
ŁŁ ŲŲ§Ł Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ Ų§ŁŁ
ŲØŁŲŗŲ ŁŁ
ŁŁŁŲ§ Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ ŲŲŖŁ 2000 Ų¬ŁŁŁ ŁŁŲ· Ł
Ł Ų®ŁŲ§Ł Ų“Ų±ŁŲ© Ų§ŁŲ“ŲŁ.
Ų§ŁŲ·ŁŲØŲ§ŲŖ Ų§ŁŲŖŁ ŁŲŖŲ¬Ų§ŁŲ² ŁŁŁ
ŲŖŁŲ§ 2000 Ų¬ŁŁŁ ŁŲ§ ŁŁ
ŁŁ Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ŁŲ§ Ų¹ŲØŲ± Ų“Ų±ŁŲ© Ų§ŁŲ“ŲŁ.
ŁŁ ŁŲ°Ł Ų§ŁŲŲ§ŁŲ©Ų ŁŲŖŁ
Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ ŁŁŲ· Ł
Ł Ų®ŁŲ§Ł InstaPay أ٠اŁŲŲ³Ų§ŲØ Ų§ŁŲØŁŁŁ.
ŁŲŖŁ
ŲŖŲŁŁŁ Ų§ŁŁ
ŲØŁŲŗ ŲØŲ¹ŲÆ Ų§Ų³ŲŖŁŲ§Ł
Ų§ŁŁ
ŁŲŖŲ¬ ŁŲ¹ŁŲÆŲŖŁ ŁŁŁ
خز٠ŁŲ§ŁŲŖŲ£ŁŲÆ Ł
Ł ŲŲ§ŁŲŖŁ.
Ų³ŁŁ
Ų§ŁŲ“ŲŁ Ų§ŁŲ®Ų§ŲµŲ© ŲØŲ§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ ŁŲ§ŁŲ§Ų³ŲŖŲØŲÆŲ§Ł:
ŁŁ
Ų§ ŁŁ Ł
Ų°ŁŁŲ± ŁŁ Ų³ŁŲ§Ų³ŲŖŁŲ§ (Ų§ŁŁ
ŲŖŲ§ŲŲ© ŁŁ Ų£ŁŲ«Ų± Ł
Ł Ł
ŁŲ§Ł)Ų ŁŁ ŲŲ§ŁŲ© Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹ أ٠اŁŲ§Ų³ŲŖŲØŲÆŲ§Ł ŁŲŖŲŁ
Ł Ų§ŁŲ¹Ł
ŁŁ Ų±Ų³ŁŁ
Ų§ŁŲ“ŲŁ ŁŁŲŖŁ
ŲÆŁŲ¹ŁŲ§ Ł
ŲØŲ§Ų“Ų±Ų©Ł ŁŲ“Ų±ŁŲ© Ų§ŁŲ“ŲŁ.
Ų§ŁŲ§Ų³ŲŖŲ«ŁŲ§Ų” Ų§ŁŁŲŁŲÆ ŁŁ ŁŁ ŲŲ§Ł ŲŖŁ
Ų“ŲŁ Ų§ŁŁ
ŁŲŖŲ¬ ŲØŲ“ŁŁ Ų®Ų§Ų·Ų¦ Ł
Ł Ų¬Ų§ŁŲØŁŲ§Ų ŁŁŁ ŁŲ°Ł Ų§ŁŲŲ§ŁŲ©:
ŁŁ Ų·ŁŲØŲ§ŲŖ Ų§ŁŲ§Ų³ŲŖŲØŲÆŲ§Ł: ŁŲŖŲŁ
Ł Ų±Ų³ŁŁ
Ų§ŁŲ“ŲŁ Ų§ŁŲ«Ų§ŁŁŲ©. Ų±Ų³ŁŁ
Ų§ŁŲ§Ų³ŲŖŲØŲÆŲ§Ł ŁŁŲ·!
ŁŁ ŲŲ§Ł Ų¹ŲÆŁ
ŲŖŁŁŲ± Ų§ŁŁ
ŁŲŖŲ¬ Ų§ŁŁ
Ų·ŁŁŲØ ŁŁŲ§Ų³ŲŖŲØŲÆŲ§Ł: ŁŲŖŲŁ
Ł Ų±Ų³ŁŁ
Ų“ŲŁ Ų§ŁŲ„Ų±Ų¬Ų§Ų¹ ŁŁŲ·!
ŁŁ Ų·ŁŲØŲ§ŲŖ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹/Ų§Ų³ŲŖŲ±ŲÆŲ§ŲÆ Ų§ŁŁ
ŲØŁŲŗ: ŲŖŲøŁ Ų±Ų³ŁŁ
Ų“ŲŁ Ų§ŁŲ„Ų±Ų¬Ų§Ų¹.
Ų·Ų±ŁŁŲ© Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹:
Ų§ŁŲŖŁŲ¬Ł Ł
ŲØŲ§Ų“Ų±Ų© Ų„ŁŁ: Return Portal
Ų§ŁŲŖŁŲ§ŲµŁ Ł
Ų¹ŁŲ§ Ų¹ŁŁ Ų„ŁŲ³ŲŖŲ¬Ų±Ų§Ł
DM: @allbasic.stores
Ų„Ų±Ų³Ų§Ł Ų±ŁŁ
Ų§ŁŲ·ŁŲØŲ ŲŖŁŲ§ŲµŁŁ Ų§ŁŁ
ŁŲŖŲ¬Ų ŁŲ³ŲØŲØ Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹.
ŁŲ¬ŲØ ŲŖŲŗŁŁŁ Ų§ŁŁ
ŁŲŖŲ¬ Ų¬ŁŲÆŁŲ§ Ł
Ų¹ Ų¬Ł
ŁŲ¹ Ų§ŁŲŖŲ§Ų¬Ų² Ų§ŁŲ£ŲµŁŁŲ©.
ŁŲŖŲŁ
ŁŁ Ų§ŁŲ¹Ł
ŁŁ ŲŖŁŁŁŲ© Ų§ŁŲ“ŲŁ ŁŁ ŲŲ§ŁŲ© Ų§ŁŲ§Ų³ŲŖŲ±Ų¬Ų§Ų¹Ų Ł
Ų§ ŁŁ
ŁŁŁ Ų§ŁŲ®Ų·Ų£ Ł
Ł Ų¹ŁŲÆŁŲ§.
Ā Returns & Exchange Policy
Returns Eligibility (Online Shopping Only)
Soiree Items (Satins & Evening Line):
-
Return or exchange within 24 hours of receiving the order.
-
Items must be unused, unworn, and in original condition.
-
No returns or exchanges after 24 hours.
Casual Items:
-
Return or exchange within 7 days.
-
Items must be unused, unworn, and in original condition.
Sale Items:
Pre-Order Items:
Return Rules Based on Purchase Channel:
-
Items purchased online must be returned online through our website or return portal.
-
Items purchased from stores or other selling channels (bazaars, pop-ups) must be returned or exchanged through the same channel of purchase.
Refund Policy:
-
For refunds, we can only process up to 2000 EGP through the shipping company.
-
Orders above 2000 EGP cannot be refunded via the shipping company.
-
Refunds above this amount will be processed only via InstaPay or bank transfer.
-
Refunds are issued once the returned items are received back in our warehouse and inspected.
Return/exchange Shipping Fees :
As stated in our policy (available in more than one place), for any refunds or exchanges, customers are responsible for paying the shipping fees directly to the shipping company. The only exception is if the item was shipped incorrectly by us. In that case:
Ā ForĀ exchange orders, the second shipping fee will be covered by us.
If the requested exchange item is not available, we will cover the return shipping fees.
For return/refund orders, the return shipping fee still applies.
Ā
Return Process:
-
Visit the Return Portal
-
Contact us on Instagram DM: @allbasic.stores
-
Provide your order number, item details, and reason for return.
-
Items must be securely packed with original tags.
-
Return shipping costs are covered by the customer unless the mistake is from our side.