1. How can i place my order?                                                                                 You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.                                                    
  2. How long will the delivery take?                                                                         Cairo Orders: 3-5 working days

    Other Governorates: 7 Working days Our courier may deliver it faster than we imagine but that was the maximum delivery period. 

  3. What is your return/refund policy?                                                                 We hope you are fully satisfied with your All Basic purchase. In case you have an issue with any item bought from us (except Soiree), we will be happy to refund a product within 3 days for casual items after receiving the order provided that the product is in its original condition and tags were not cut. Shipment fees are not refundable. Please check our Exchange/ refund policy (add a link for it)

    For Soiree, there is no return/refund. You will have 20 minutes to try on your item, if you wish to return it you will hand it back to the courier with no charge except the shipping fees.

  4. What are your office working hours?                                                             We are available 9:00 am -5:00pm every day (except Friday) to answer your emails and messages and any orders edits need to be requested same day order was placed before 4:00 pm.